Frequently Asked Questions – Delivery, Payments, Orders
Q: How can you afford to deliver for so Cheap?
A: Our relationships with area wholesalers and suppliers enable us to buy groceries fresh every morning. Not storing groceries keeps our costs low and we pass the savings on to you.
Q: Where do your groceries come from?
A: Our groceries come from the best food suppliers in our area who supply us with the freshest, highest quality perishable and non-perishable products available.
Q: Will you deliver to my business or office?
A: Yes, Plus, unlike our competitors, we charge the same fee whether it’s a home or business delivery.
Q: How do I return or exchange an item?
A: We provide a 100% Satisfaction Guarantee on every item you purchase from Get Go Grocer. If you are not satisfied with your purchase, simply contact us for a replacement or store credit.
Q: Do you make substitutions?
A: Yes, from time to time an item you ordered may be out of stock. When this happens, we will either substitute it with a similar item of your preference or refund your credit card for the full amount.
Q: What happens if you’re late?
A: We have a 98% on-time record, but if we are going to be a few minutes late, we’ll call you and arrange a new time if necessary.
Q: How do I cancel or change an order?
A: If you need to cancel or change an order, simply contact Customer Service before the ordering deadline. There is no charge for canceling or changing your order.
Q: Can I add items to my order?
A: Yes, it’s easy to add products to your order! Simply start shopping as usual, and at checkout, click the Add Items to Order button that will appear if you have a pending order. There is no charge for adding products to your order.
Q: Do you accept EBT or coupons?
A: No, however this feature will be added in the near future. The administrative cost of handling coupons would force us to raise our delivery fee. So no on the Coupons.
Q: Do you accept tips?
A: Tipping is completely optional, but always appreciated.
Please contact us if you have any other questions or concerns. We are here to serve.